Telephone Orders

UK: Call us on 02920 701104

International: Your  access code then 44 2920 701104

Please make sure you quote the relevant product code a product description

You should have the following credit card details to hand:

• The card number
• The card expiry date
• The cardholder’s full name and address
• For switch and solo cards, issue number and start date
• Delivery address and name of recipient if different
• If you wish to have special packaging and gift wrapping (£1 extra).

Mail Order

To order using mail order add the items that you wish to purchase and then go to the checkout. Select that you would like to print the order form.

Print the details and send it with your payment or credit card details.  Please make sure you fill in your email address correctly so we can confirm receipt of our order and shipment.

Make cheques in UK Pounds Sterling (£) payable to :

Pashminas and Pearls

2 Raven Way

Penarth

Vale of Glamorgan

CF64 5FH

Delivery

• Products - Are dispatched within 7 days (normally within 2 to 3 days).  If for any reason we cannot ship within 7 days we will notify you and give you the option to cancel the order.

• UK Deliveries - Are sent by recorded post (1-3) days from despatch) or by special delivery (next day from despatch).

• Europe, USA and Other Destinations – Are sent by Airsure or international signed for.  These are expedited, insured, airmail services.  USA deliveries normally arrive approximately 7 working days from despatch.

Shipping Costs

• UK deliveries we add 50p to your order value automatically for postage and packaging. If you want special packaging for that special occasion then an extra £1 will be added. 

• For overseas deliveries we add £1.50 to you order value for expedited airmail delivery and insurance.

• Please note:  International customers will not see the higher delivery charge on the shopping cart form but your credit card will be debited an extra £4.

Returns

• We will give a refund, exchange or replacement providing the order is returned to us within 14 days of receipt.

• Customers are responsible for returning item(s) in good condition (and unworn in the case of pashminas and for health and hygiene reasons for earrings) and for return potage costs and insurance.  We will confirm to you by email that returned goods have been received.

• This only applies to standard products offered for sale on the website.

Guarantee

• If due to faulty workmanship, something goes wrong with your purchase within 14 days of delivery, we will repair, or replace it free of charge.

• We will always try to be fair to our customers and may, at our discretion, extend the guarantee period if circumstances warrant.

• Credit Cards

• We accept Mastercard, Visa, Switch/Maestro and Solo.

• We only accept debit cards when the order is ready to ship.  Cards are debited in UK Pounds Sterling (£).

• Your card provider will convert the charge to your local currency according to their standard term,  Please do not send credit card details over the internet (except for secure shopping cart transactions)